Refund & Cancellation Policy

Last updated: 27 September 2026

Cancelling a booking

You can cancel from the booking page in the app until the professional arrives. The fee depends on how long before the scheduled service time you cancel:

• More than 12 hours before: free. Full refund.
• More than 3 hours and up to 12 hours before: a cancellation fee of Rs 50; the rest is refunded.
• 3 hours or less before: a cancellation fee of Rs 100; the rest is refunded.
• The fee is never more than the amount you paid, and is shown before you confirm the cancellation.
• Once the professional has arrived or the service has started, the booking can no longer be cancelled.

If the professional declines

If a professional declines your booking, you receive a full refund automatically.

How refunds are paid

• Refunds for online payments go back to the original payment method (UPI, card, net banking or wallet) through our payment partner Razorpay. Banks usually credit them within 5–7 working days.
• Any BookAmigo wallet balance used on the booking is returned to your wallet immediately.
• If a refund to the original method cannot be completed, the amount is credited to your BookAmigo wallet instead, where you can use it on your next booking.

Problems with a completed service

If the service was not delivered as booked, contact us within 7 days of the booking through the contact page. We review each case and may issue a full or partial refund.

Contact

Refund questions: padalaamar@gmail.com or +91 80503 30782 (Monday to Saturday, 10:00 AM – 7:00 PM IST).