Shipping & Service Delivery Policy

Last updated: 27 September 2026

No physical shipping

BookAmigo is a platform for booking services carried out at your home or chosen address. We do not sell or ship physical goods, so no shipping charges or courier delivery apply.

How a service is delivered

• You choose a service, a professional, a date, a start time, the number of hours and your address.
• You pay online when you book. The booking is sent to the professional only after the payment succeeds.
• The professional accepts the booking in the BookAmigo app. You can follow the status (accepted, on the way, arrived, in progress, completed) on your booking page and receive notifications at each step.
• The professional travels to your address and carries out the service at the booked date and time, for the booked duration.
• The booking is marked completed when the service is finished, and you can rate the professional.

Delivery timelines

• Services are delivered on the date and at the start time you choose when booking.
• Professionals only receive bookings for addresses within the travel distance they serve, so the service is delivered at your address without extra travel charges.

If the service is not delivered

• If no professional accepts your booking, or the professional declines it, you can cancel free of charge and receive a full refund.
• If the professional does not arrive, or the service is not delivered as booked, contact us within 7 days of the booking through the contact page. We review each case and refund in full or in part as set out in our Refund & Cancellation Policy.

Contact

Questions about a booking: padalaamar@gmail.com or +91 80503 30782 (Monday to Saturday, 10:00 AM – 7:00 PM IST).